Job ref no.: CT3114388-01#4291

Customer Engagement Manager

Robert Walters

Robert Walters 46 reviews -Hong Kong Salary

Hong Kong

Kitee Fu

The customer engagement manger is expected to deliver an exceptional customer experience by seeking to understand customers, their business challenges and goals, then clearly communicating how the platform and technologies can resolve those challenges through product demos and customer training.

About the Role:

  • Become an expert on the software and customer use cases
  • Directly interfaces with customers and demonstrates complex solutions
  • Builds business cases using the cloud technology platform to present business cases and proposals for customers helping to successfully reinvent their business processes
  • Creates custom demo solutions for customers and prospective customers
  • Collects feedback and learnings from customer service engagements and provides it to Product Marketing and Product Development
  • Onboard customers and drive the initial implementation and integration while effectively managing customer expectations
  • Conducts needs analysis to uncover cross-selling opportunities to present solutions; by probing, questioning and listening
  • Use customer management tools to track customer communication, issues and metrics

About the Person:

  • Proven ability to consult with and influence at all levels within an organization
  • Exceptional customer-facing communication and interpersonal skills: able to understand and articulate the needs of the customer and deliver on those needs
  • Proven problem solving skills and business acumen
  • Self-motivated and action-driven with the ability to take initiative, execute and follow-through
  • Must be able to manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives
  • 5+ years of experience in a consulting, account management, or similar customer-facing role

Get in touch

Kitee Fu

+852 2103 5339

Interested parties please click Apply Now

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More job information
Job ref no. CT3114388-01#4291
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • N/A