Who we are
SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organisations, securities institutions and corporate customers in over 200 countries and territories.
SWIFT enables its users to exchange automated, standardised financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest.
SWIFT is headquartered in Belgium and has over 24 offices worldwide. In 2014 SWIFT processed more than 5.6 billion FIN messages.
Due to business expansion, we are seeking to recruit a highly service-oriented Technical professional to join our Customer Support team. We offer career development with challenges and internal mobility, competitive salary and annual bonus plan plus a wide range of benefits.
As a strong team player working with a group of professionals in our Customer Support Centre in Hong Kong, you will liaise with global team members to troubleshoot and resolve technical problems for customers. This position requires you to track and respond to all incoming queries via telephone, web and email and to adhere to pre-defined objectives in order to deliver quality service to our customers.
We are looking for individuals with a mature attitude, who enjoy working with customers and are prepared to give the extra effort required to deliver world-class customer service. Pre-requisites include a courteous telephone manner and effective communication skills in fluent written and spoken English.
Analytical and open-minded, you should be an excellent problem-solver who is receptive to change. It is imperative that you enjoy learning, as you must continually update your knowledge of changing technology, company products, tools and processes.
How to Apply
Interested parties please click "Apply Now" or submit your application through our career center with the following link: https://www.swift.com/about-us/careers.
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.