Job ref no.: WRT-P-CCEA-C (CT3118096-01#0476)
The Hong Kong Jockey Club

Customer Experience Adminstrator (Retail) (2-yr contract)

The Hong Kong Jockey Club

Company Profile

With over 100 off-course betting branches and 2 racecourses, Retail and Telebet Services Department is committed to provide quality and efficient service to our customer throughout Hong Kong. We are currently seeking a dynamic, enterprising and customer-centric individual to join our team.

You will

  • assist in handling customer feedback or complaints and coordinate with internal and external parties when necessary
  • assist in generating reports for service monitoring and improvement
  • assist in analysing customers’ needs
  • support the team’s operations and administrative tasks

You should have

  • tertiary education or above in any discipline
  • proactive, customer-oriented with good analytical skills
  • numerical sense, attention to details and wiling to learn
  • proficiency in MS Word, Excel, PowerPoint, Outlook and Chinese Word Processing
  • good communication skills in both English and Chinese

Fresh graduates will also be considered

Working Location:
Sha Tin Racecourse

An initial two-year contract employment will be offered to the successful candidate.  Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply:

Please send your resume, complete with expected salary and job reference to:

Email: [via CTgoodjobs Apply Now ]
Fax:    2881-7966
Mail:   The Human Resources Department,
          The Hong Kong Jockey Club,
          1 Sports Road, Happy Valley,
           Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. WRT-P-CCEA-C (CT3118096-01#0476)
  • N/A
Job Function
  • Shatin
Employment Term
  • Contract
  • Full-time
  • 0 year - 3 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree