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Job ref no.: CT3114630-01#9240

Customer Experience and Business Development Specialist

Relx (Greater China) Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Every day, LexisNexis produces and provides industry-leading legal content to more than five million professionals across 100 countries in the legal, corporate, government, accounting, academic and law enforcement markets. Today, with our cutting-edge, high-speed and easily accessible information solutions, you can be the difference that will uphold the law across borders as the world and technology evolves.

 

Position Overview:

The Customer Experience and Business Development Specialist will focus on understanding the daily needs of our customers, and maintaining a data driven Customer profile; improving the whole customer journey, from learning about us, to subscribing, using and dealing with us. You will also be the bridge between our content and our customers’ needs.

 

Reporting to our Customer Experience and Business Development Manager, and working as part of a dedicated team, you will be responsible to:

 

  • Conduct in-depth face to face customer interviews for customer experience improvement
  • Conduct excel-based data analysis on customer usage figures and customer feedback data
  • Gather, document and share information from customers with Sales, Marketing and Product Management that improves LexisNexis understanding of market needs
  • Provide product training for our customers
  • Support development of sales opportunities and make customer presentations

 

To be successful in the role, you will have:

  • University degree in Legal related discipline; or top-up legal related formal training

  • Min 1-2 years’ experience in customer facing roles

  • A sound level of computer literacy in Excel and Powerpoint

  • Sound presentation skills and business etiquette

  • Organized

  • Customer Service Oriented

  • Strong ability to follow through

 

This is an excellent opportunity to join a truly close-knit and collaborative group, in a rapidly growing division of a large global corporate, with the opportunity to take the lead on maximizing our product portfolio’s potential into a diverse industry sector. In return, you can expect a dynamic culture in a fast-moving agile environment, with career opportunities across the broader LexisNexis group, both locally and across the globe.

 

What are you waiting for?  Apply Now.

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More job information
Job ref no. CT3114630-01#9240
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree