Posted on 2022-09-16
Casetagram Limited

Customer Experience Officer

Casetagram Limited

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We’re industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 

Job Description

  • Resolve matter / follow up with customer enquiry emails
  • Coordinate with production and logistics department
  • Daily monitoring of customer feedback across social network
  • Support adhoc projects / tasks
  • Working Hours: 10:00 - 19:00 


  • Fresh graduates are welcomed
  • Prior work experience in customer service, media agency, telemarketing preferred
  • Passion and patience in helping customers with their difficulties
  • Fluent in written/spoken English; proficiency in written/spoken Chinese/ Cantonese is a plus
  • Experience in e-commerce and logistics industry is highly regarded
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr
  • Social media experience and search marketing are advantageous but not compulsory

We offer an attractive salary + benefits package including occasional outing with teams. Ready to join the team? Email your resume & expected salary to us!

Any personal data provided will be used for recruitment related purposes only and will be treated in strict confidence. 

More job information
  • 5-day week
  • Discretionary bonus
  • Medical plan
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • Degree