Posted on 2021-11-02
China Construction Bank (Asia) Corporation Ltd

Customer Experience Professional (e-Banking)

China Construction Bank (Asia) Corporation Ltd

Responsibilities:

  • Manage inbound calls from corporate customers and merchants to address their needs, complaints, or other issues with corporate e-Banking products and services
  • Provide corporate e-Banking product and service support (call or onsite) to clients by identifying problems, searching answers, and guiding clients, etc.
  • Keep records of all conversations in our hotline database and prepare reports in a comprehensible way and follow up to offer resolution
  • Build sustainable and lasting relationship with merchants based on trust and reliability generated from cooperation
  • Perform other job duties as assigned

Requirements:

  • Degree holder with minimum 1 years of working experience in banking field
  • Related customer support role/ relationship manager experience is preferred
  • Proficiency in English and Chinese (both Cantonese and Mandarin)
  • Responsible, detail-oriented and willing to learn

To apply, please send the detailed resume By email: [via CTgoodjobs Apply Now ]

 

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

More job information
Salary
Benefits
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Non-management level
Education
  • Degree
  • Master's degree