Work location: Cyberport
You will be part of the core team to foster FedEx’s Customer Experience Planning and Engineering (CEPE) capabilities for the Asia Pacific region. The CEPE team drives, leads and enable transformation, best-in-class performance and innovation in CE Operations through effective use of data and technology to achieve APAC strategies and growth ambitions. Reporting to the CEPE Manager, you will be supporting Global CaseEBS (CMOD) Project as Regional Lead for APAC in pursue of FedEx’s ambition to improve customer and employee experience. You will also need to drive consistent high service quality performance. Your deliverables will contribute to FedEx’s delivery of superior customer experience in the Contact Centres in Asia Pacific thorough the success of the delivery of the CMOD Project.
Areas of Responsibilities
Product Management Collaboration
Skills & Experience
If you are interested in joining us, please send us your application letter and resume (please quote the Ref. No. on the envelope and letter) including expected salary in a sealed envelope with marking "CONFIDENTIAL" and attention to:
The Human Resources Department, Federal Express (Hong Kong) Limited
27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to the Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after two years.
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