Job ref no.: 154/21 (CT3130332-01#0023)
FedEx Express

Customer Experience Representative

FedEx Express

Work Location: Kwun Tong Office

Working at our Hong Kong headquarter office, you will become a valuable member of our committed team and contribute in delivering outstanding experience to our customers. You will provide FedEx’s customers with excellent quality of service across a variety of channels; handle traces in a professional manner; resolve customers’ issues right the first time in the most efficient way. Joining us and you will be rewarded with excellent remuneration package and promising career path.


  • Secondary education or above
  • Good command in spoken English, Mandarin and Cantonese
  • One year of work experience, preferably in the logistic or service industry
  • Patient and able to work under pressure
  • Basic PC skills

Work Shift:

  • You will be expected to work 40 hours per week (5-day work shifts):
  • Monday - Friday: 8:00 a.m. to 10:00 p.m.
  • Saturday: 8:00 a.m. to 6:00 p.m.
  • Public Holidays: 9:00 a.m. to 6:00 p.m.

Attractive Fringe Benefits:

  • Guaranteed Year-End Bonus
  • Attractive Recruitment Bonus
  • Performance-based Incentives (Monthly & Semi-annually)
  • Position Premium (Monthly)
  • Medical and Dental Insurance
  • Annual Leaves
  • Tuition Assistance
  • Life Insurance
  • MPF/ ORSO Scheme
  • Employee reduced-rate Shipping
  • Discounted Flight Tickets


What we offer

Join FedEx and you'll be rewarded with an excellent remuneration package including guaranteed year-end bonus, medical and dental benefits, life insurance, retirement benefits, tuition assistance, annual leave, discounted tickets and promotional prospects.



If you think this is a good fit for your knowledge, skills and aspiration, please send us your application letter and resume (please quote the Ref. No. on the envelope and letter) including expected salary range and date of availability in a sealed envelope with marking "CONFIDENTIAL" and attention to:

The Human Resources Department, Federal Express (Hong Kong) Limited
27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon

or email to [via CTgoodjobs Apply Now ]

We look forward to having you be part of our Purple Promise, which is to make every FedEx experience outstanding.


All information provided by applicants will be treated in strict confidence and used only for recruitment purpose in accordance with the employer's personal data policies. A copy of Personal Information Collection Statement (PICS) will be provided upon request. Please write to the Human Resources Department. Applicants who are not invited to an interview within four weeks may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after two years.

More job information
Job ref no. 154/21 (CT3130332-01#0023)
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 10 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • 13-month pay
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • Year-end bonus
  • … + 6 more