Job ref no.: 36816565
HKT Teleservices

Customer Experience Specialist (Airline Services) / 客戶服務主任 (航空服務)

HKT Teleservices


Customer Experience Specialist (Airline Services) 


Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance. 



We welcome people with strong determination, customer service skills and a heart in customer service to join our team of experts.


Well established as a dedicated Service Centre representing Asia’s leading airline and multi-pillar rewards programme throughout the region, we offer a range of services and privileges to our customers with over 1000 partners worldwide for an exciting range of travel and lifestyle experience. 


Our Missions:

  • Delight our members by providing best-in-class quality service
  • Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information enquiries
  • Provide the best solution to every enquiries of customers
  • Be the bridge to collect customers’ concerns for continuous improvement
  • Handle ad hoc tasks as allocated by Team Leader/ Manager


Our perfect teammate will be:

  • Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages (especially Japanese speaking) is an advantage
  • Strong courteous telephone manner and communication techniques
  • Excellent customer service mindset and logical thinking skills
  • Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills


Fresh Graduates will also be considered.


Interested parties please WhatsApp/Line/WeChat 9020 1238 for enquiries or click Apply Now button.

The role comes with attractive benefits such as:

• Join-in Bonus HK$12,000
• Comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Monthly Performance Incentive
• Non-Contributory Provident Fund
• Medical Coverage


HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.

More job information
Job ref no. 36816565
Job Function
  • Tsuen Wan
Employment Term
  • Full-time
  • 0 year - 1 year
Career Level
  • Entry level
  • Degree
Require to Travel
  • No travel
  • 5-day week
  • Compassionate leave
  • Marriage leave
  • Medical plan