Job ref no.: CT3119581-01#0178
Fortress

Customer Experience Supervisor (After sales services)

Fortress

Benefits
  • 5-day week
  • Medical plan

Responsibilities

  • Supervise a team of service specialists to deliver exceptional customer services & customer experience
  • Organize quality workshops and professional tutorial session to privilege customers
  • Provide outstanding leadership and motivation to the team while driving accountability
  • Drive inspiration and motivate the team to deliver best result and ensure that the team is meeting customer requirements with up-to-date knowledge
  • Identify customer needs on latest consumer electronic products & trend and provide in-person customer experiences by conducting workshops & tutorials
  • Collaborate closely with Training team to prepare and deliver the workshop for frontline staff so as to enhance their selling skills and service level

Requirements

  • Bachelor's degree or equivalent practical experience
  • Minimum 4 years supervisory experience in store operations
  • Exposure in Consumer Electronic industry is highly preferred
  • Experience facilitating workshops and leading conversations with our customers
  • Problem solver who love communicating with consumers and can convey technical jargon in layman's terms
  • Able to handle multiple tasks, partner with cross-functional teams and work in a fast-paced environment
  • Good command in English and Chinese

A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume stating expected salary to Human Resources Department - A.S. Watson Retail Hong Kong, Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to [our mailbox through CTgoodjobs Apply Now ].
We are an equal opportunity employer and welcome applications from all qualified candidates.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

More job information
Job ref no. CT3119581-01#0178
Salary
  • N/A
Job Function
Industry
Location
  • Fotan
Employment Term
  • Full-time
Experience
  • 4 years
Career Level
  • Middle management level
Education
  • Degree