Job ref no.: CT3116302-01#0315

Customer Insights Analyst


  • 5-day week
  • Medical plan


  • Use social listening tools to gather market information and gain customer insights
  • Plan & assist in in-house research projects with different methodologies including but not limited to focus groups
  • Interpret and present customer/market findings to address business needs, uncover market opportunities and threats for management review
  • Work with IT departments to enhance various CRM related systems and customer tracking tools on website, mobile apps, etc
  • Leverage on the current CRM data and report to assist in formulating CRM strategy


  • University degree in Marketing, Business Administration, Statistics or other related discipline
  • Minimum 3 years' working experience in marketing/ analytics/ research/ CRM areas
  • Strong business acumen and analytical skills with ability to leverage data to create effective offers and promotions
  • Ability to ensure complex information is articulated in a meaningful way to a wide and varied audience
  • Ability to co-ordinate multiple projects and competing priorities
  • Self-starter with strong self-learning ability
  • Strong communication, interpersonal, organizational, problem solving & presentations skills

A rewarding remuneration package will be offered to the successful candidate. Interested parties please forward detailed resume stating expected salary to Human Resources Department, A.S. Watson Retail Hong Kong,  Watson House, 1-5 Wo Liu Hang Road, Fotan, N.T. or email to [via CTgoodjobs Apply Now ].

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

More job information
Job ref no. CT3116302-01#0315
  • N/A
Job Function
  • Fotan
Employment Term
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • Degree