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Job ref no.: CTF-07410
HKT Services Limited

Customer Officer (Concierge-Japanese Speaking)

HKT Services Limited

Benefits
  • Discretionary bonus
  • Insurance plan
  • Medical plan

<<Join us now, you can enjoy “Join-In-Bonus $6000" >>

Responsibilities

  • To provide professional concierge & customer services to clients via phone calls or email;
  • To handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events;
  • To manage communication with customers in a friendly, professional & courteous manner;
  • To resolve customer complaints, establish relationships with customers, learning their preferences.

Requirements:

  • Certificate holder or above;
  • Strong business sense with good customer service and problem solving skills;
  • Native fluency in Japanese both written and speaking is a MUST;
  • Effective communication in written & verbal English & Chinese;
  • Outgoing with good interpersonal and communication skill;
  • Able to effectively and efficiently man the system in use;
  • Keen interest in lifestyle living & enjoy helping people;
  • Customer-oriented, good telephone manner & problem solving skill;
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
  • Required shift and holiday work. 

Remark: $6000 Join-in-Bonus is only applicable to walk-in candidates at Job Fairs or via online application to HKT Services Limited.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to career-cso@pccw.com

For more information on other job opportunities of PCCW, please visit our website. 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Privacy Policy Statement -

http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf
 

 

More job information
Job ref no. CTF-07410 (CT3115165-01#2203)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree