<<Join us now, you can enjoy “Join-In-Bonus $6000" >>
To handle customer enquiries or complaints through email / web chat and offer one-stop resolution;
To handle customer dispute cases with care and professionalism and escalate when needed;
To maintain and develop good relationships with customers;
To follow procedures and workflows with internal guidelines and regulatory requirement properly;
To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
To assist on ad hoc jobs.
Form 5 or above;
Good command in both written and spoken English and Chinese;
Effective customer handling and problem solving skills;
Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms;
Customer-oriented, Pro-active, willing to learn, able to work independently;
Shift duty is required (shift allowance is granted).
Remark: $6000 Join-in-Bonus is only applicable to walk-in candidates at Job Fairs or via online application to HKT Services Limited.
We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to firstname.lastname@example.org
For more information on other job opportunities of PCCW, please visit our website.
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.