Job ref no.: CTF-09844 (CT3123398-01#1024)
HKT Services Limited

Customer Officer (Email & Livechat)

HKT Services Limited

  • Competitive pay
  • Medical plan
  • Shuttle bus
  • Special / extra leave

<<Join us now, you can enjoy “Join-In-Bonus $6000" >>


  • To handle customer enquiries or complaints through email / web chat and offer one-stop resolution;
  • To handle customer dispute cases with care and professionalism and escalate when needed;
  • To maintain and develop good relationships with customers;
  • To follow procedures and workflows with internal guidelines and regulatory requirement properly;
  • To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
  • To assist on ad hoc jobs.


  • Form 5 or above;
  • Good command in both written and spoken English and Chinese;
  • Effective customer handling and problem solving skills;
  • Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms;
  • Customer-oriented, Pro-active, willing to learn, able to work independently;
  • Shift duty is required (shift allowance is granted). 

Remark: $6000 Join-in-Bonus is only applicable to walk-in candidates at Job Fairs or via online application to HKT Services Limited.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to

For more information on other job opportunities of PCCW, please visit our website.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTF-09844 (CT3123398-01#1024)
Job Function
  • Ngau Tau Kok
  • Tuen Mun
Employment Term
  • Full-time
  • 1 year
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip