In order to cope with business growth and quality customer service requirement in coming days, CSO (Customer Service & Operations) is looking for new CoE Officer with details as below:
Working in Centre of Excellence team and reporting to Unit Manager, you are required to handle mobile data enquiries from hotline, email and USR to deliver quality mobile data solution to both internal and external customers. You are also acted as mobile data ambassador of CRM and responsible to enhance data knowledge among colleagues through training and sharing sessions.
Post-Secondary or F.5 with 1 year of customer service experience
Strong business sense with good analytical and problem solving skills
Customer oriented, excellent communication and interpersonal skills
Positive working attitude, self-motivated, responsible and result-oriented
Initiative and innovative in making recommendations on continue service improvement
High adaptability to dynamic working environment
Good command of spoken/ written Cantonese and English
48 working hours per week, willing to work on shift between Monday to Sunday: 08:30 - 24:00
We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to email@example.com
For more information on other job opportunities of PCCW, please visit our website: http://www.pccw.com
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.