comScoreTag Job - Customer Operations Account Specialist, AP, Burberry Asia Limited
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Burberry Asia Limited

Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.

Customer Operations Account Specialist, AP

Job Ref.100164

The Customer Operations Account Specialist will ensure the accuracy and integrity of customer orders and actively participate in their lifecycle from order receipt to dispatch of goods being the first point of contact for internal and external customers and always providing the highest level of service and support to the Asia Pacific region.

Requirements:

  • Create and maintain a list of VIP accounts and top products to focus on in each country in conjunction with Sales Managers
  • Monitor the delivery of products to the abovementioned VIP accounts 
  • Ensure the order book is correct to the customer requirements
  • Monitor overall order status for the countries in the region
  • Liaise with Regional Sales Managers regarding all the relevant queries for the customers in the region and ensure issues are adequately and timely resolved
  • Liaise with Credit, Production and Shipping departments in the resolution of issues
  • Support the department in confirmation run and cleaning of order book where appropriate
  • Liaise with internal departments and ensure production, shipping and credit problems are solved in a timely manner

Personal Profile:

  • Good knowledge of managing orders on SAP (AFS/IS Retail)
  • Understanding of order lifecycle activities
  • Understanding of shipping and credit processes
  • Excellent Excel (intermediate to advanced level) and numerical skills
  • Foreign languages advantageous (Japanese or Korean speakers preferable)
  • Hands-on and proactive approach
  • Works well under pressure
  • Multitask efficiently
  • Detailed and meticulous
  • Team player 

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/ . Potential candidate will be invited for an interview within 8 weeks.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Ref No.
100164 (CT3107321-01#0600)
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Salary
N/A  
Benefits
  • 5-day week
  • Medical plan
Location
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Experience
Career Level
Education
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