Posted on 2022-06-10
Epro Telecom Services Limited

Customer Relation Representative (5 days work week/shift duty/Non-sales)

Epro Telecom Services Limited

Job Highlights

  • Handle inbound /outbound calls and webchat
  • Experience in Contact centre / Banking related is highly preferred
  • Paid professional training and Good career prospect


Job Description

  • To handle enquiries through the hotline, email, webchat and all online channels, provide service and one-stop resolution to meet customer’s needs;
  • To handle customer complaints and dispute cases with care and professionalism
  • To maintain and develop good relationships with customers;
  • To follow the procedures and workflows with internal guidelines and regulatory requirements properly;
  • To proactively learn and grasp the latest knowledge concerned to facilitate proper discharge of daily duties;
  • To assist with ad hoc assignments.


Job Requirements:

  • Higher Diploma or above
  • 1-2 years’ experience, preferably in the banking industry or contact centre
  • Fluent and strong proficiency in written English and Chinese
  • Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage. Detailed-minded, proactive and able to work under pressure
  • Word Processing: Chinese (速成/倉頡/拼音) with 20/wpm, English with 20/wpm is required;
  • Shift duty is required
  • Fresh graduates with cs experience are also considered


About Work:

  • Working Location: Kwun Tong & Quarry Bay
  • Medical Insurance, Shift Allowance and OT Allowance
  • 1 year renewable contract

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking Apply Now.

Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.

More job information
  • 17,000 - 22,000 / month
  • 5-day week
  • Insurance plan
  • Medical plan
  • Paid overtime
Job Function
  • Quarry Bay
  • Kwun Tong
Employment Term
  • Contract
  • Full-time
  • 0 year - 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel