Job ref no.: SS0303/02/CT (CT3118054-01#0091)
i-CABLE Communications Limited

Customer Relations Executive V Service Assurance Department

i-CABLE Communications Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • Shuttle bus

Hong Kong Cable Enterprises Limited

  • To be responsible for handling key customer enquiries and complaints; analyzing customer feedback and identifying the root cause of each case for continuous service improvement; participating in the quality assurance projects to achieve a high level of service quality and operation efficiency; preparing and conducting training programs for regulatory compliance and policies enforcement
  • University graduate with minimum 2 years relevant working experience in telecommunication industry is preferred
  • Proficient in PC applications including MS Office
  • Excellent command of spoken and written English & Chinese
  • Strong communication and presentation skills
  • Able to work under pressure and meet tight deadlines
  • Independent, well-organized, customer-oriented with analytical mind

We offer 5-day work week, competitive remuneration packages and advancement opportunities. Interested parties, please write with full resume to Director, Human Resources, Human Resources Department, i-CABLE Communications Limited, 8/F Cable TV Tower, 9 Hoi Shing Road Tsuen Wan, N.T. or fax to 2112 7841 or Apply Now (Please quote reference number and position applied for). For other information, please visit our website

 Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.

More job information
Job ref no. SS0303/02/CT (CT3118054-01#0091)
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Degree