Job ref no.: CRE/CT1810 (CT3119622-01#0026)
Collinson International (Hong Kong) Limited

Customer Relations Executive (Email & Live Chat) (12 months Contract to Permanent)

Collinson International (Hong Kong) Limited

  • 5-day week
  • Dental plan
  • Gratuity
  • Medical plan


  • Handle day-to-day membership services related enquiries by email/letter/fax/ live Chat
  • Support team members to handle complex and critical enquiries
  • Identify customers’ needs accurately and resolve effectively
  • Address and respond to customers’ feedback in an effective and tactful manner by written communication
  • Work closely with the Manager to develop customer services techniques and problem solving skills


  • University/post-secondary graduate or above
  • Minimum 4 years’ experience, preferably in airline / travel industry
  • Fluent and strong proficiency in written English and Chinese is a must
  • Excellent business communication and writing skills
  • Good analytical and problem-solving skills, and ability to handle complex enquiries independently
  • Knowledge of customer service principles and results-oriented towards customer service delivery
  • Solid customer service experience, experience in managing high-end customers or loyalty services would be a definite advantage Detailed-minded, proactive and able to work under pressure
  • Strong proficiency in written Japanese would be an advantage

Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at

More job information
Job ref no. CRE/CT1810 (CT3119622-01#0026)
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Contract
  • Full-time
  • 2 years - 5 years
Career Level
  • Non-management level
  • Degree