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Job ref no.: CT3130429-01#0035
Harvey Nichols (Hong Kong) Limited

Customer Relations Executive (Frontline) (Admiralty)

Harvey Nichols (Hong Kong) Limited

Responsibilities:

  • Handling customer enquiries and complaints via all communication channels, including but not limited to email, telephone and face-to-face;
  • Responsible for the administration support including data input and coupon/GWP redemption;
  • Responsible for Customer Service reports;
  • Assist in handling ad-hoc assignments if needed.

Requirements:

  • Higher Diploma or above;
  • 1 year relevant experience from customer service field would be an advantage;
  • Detail-minded, positive and proactive working attitude, with strong customer service mindset;
  • Good command of both spoken & written English and Mandarin;
  • Shift duty is required;
  • NO sales target need to be achieved;
  • Fresh graduate is also welcome to apply.

We offer:

  • 6.5 days off per month
  • 17 Public Holidays
  • 11 Annual Leave
  • Attendance bonus
  • Shift allowance
  • Medical benefits

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate. Please apply in strict confidence by sending personal resume together with salary expected and date availability by email: c a r e e r s @ h a r v e y n i c h o l s. c o m .h k or by clicking [Apply Now].

 

We are an equal opportunity employer and welcome applications from all qualified candidates.  Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Candidates not notified within eight weeks may consider their application unsuccessful.  All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

More job information
Job ref no. CT3130429-01#0035
Salary
  • 14,000 - 15,000 / month
Job Function
Industry
Location
  • Admiralty
Employment Term
  • Permanent
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip