Why Work at HKT Premier?
HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.
Start your career with our professional Customer Relations Team – Live Chat, you will be rewarded with career progression and opportunities to unleash your personal potential.
Deliver professional customer service and technical support to HKT Premier’s customers via instant Chat Room and Email
Customers follow up regarding their enquiries received in writing
Communicate customer feedback and process suggestions to our Management team for on-going service improvement
Diploma graduates or above in all discipline
With minimum 1 year working experience in sales or customer service field, experience in technical service / support, familiar with broadband / mobile service would be an advantage
Good command of spoken & written English and Chinese
Responsive, meticulous, highly adaptable and open to new tasks/ exposure
If you have the desire for an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary to career-HKTPremier@pccw.com.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.