Job ref no.: CTS-12550 (CT3117725-01#0428)
HKT Services Limited

Customer Relations Executive - Live Chat

HKT Services Limited

  • Insurance plan
  • Medical plan

Why Work at HKT Premier?
HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Start your career with our professional Customer Relations Team – Live Chat, you will be rewarded with career progression and opportunities to unleash your personal potential.

The Job:

  • Deliver professional customer service and technical support to HKT Premier’s customers via instant Chat Room and Email
  • Customers follow up regarding their enquiries received in writing
  • Communicate customer feedback and process suggestions to our Management team for on-going service improvement

The Person:

  • Diploma graduates or above in all discipline
  • With minimum 1 year working experience in sales or customer service field, experience in technical service / support, familiar with broadband / mobile service would be an advantage
  • Good command of spoken & written English and Chinese
  • Responsive, meticulous, highly adaptable and open to new tasks/ exposure

If you have the desire for an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary to

For more information on other job opportunities of PCCW, please visit our website at

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTS-12550 (CT3117725-01#0428)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip