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Job ref no.: CTS-12550 (CT3117725-01#0428)
HKT Services Limited

Customer Relations Executive - Live Chat

HKT Services Limited

Benefits
  • Insurance plan
  • Medical plan

Why Work at HKT Premier?
HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Start your career with our professional Customer Relations Team – Live Chat, you will be rewarded with career progression and opportunities to unleash your personal potential.

The Job:

  • Deliver professional customer service and technical support to HKT Premier’s customers via instant Chat Room and Email
  • Customers follow up regarding their enquiries received in writing
  • Communicate customer feedback and process suggestions to our Management team for on-going service improvement

The Person:

  • Diploma graduates or above in all discipline
  • With minimum 1 year working experience in sales or customer service field, experience in technical service / support, familiar with broadband / mobile service would be an advantage
  • Good command of spoken & written English and Chinese
  • Responsive, meticulous, highly adaptable and open to new tasks/ exposure

If you have the desire for an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary to career-HKTPremier@pccw.com.

For more information on other job opportunities of PCCW, please visit our website at http://www.pccw.com/Careers/Job+Opportunities+%26+Application/Current+Opportunities?language=en_US

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTS-12550 (CT3117725-01#0428)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip