Job ref no.: CREsc/CT1812 (CT3119622-01#0031)
Collinson International (Hong Kong) Limited

Customer Relations Executive, Social Media Servicing (12 months contract to Permanent)

Collinson International (Hong Kong) Limited

Benefits
  • 5-day week
  • Dental plan
  • Gratuity
  • Medical plan

Responsibilities: 

  • Handle customer comments/live chat on social media channels (Facebook, Twitter, Weibo, WeChat etc.) in an appropriate tone and manner
  • Identify issues, monitor trends and escalate where appropriate
  • Collate and review reports regarding social media mentions, response levels etc. for management analysis
  • Provide feedback and proactively make recommendations to client
     

Requirements:

  • University/post-secondary graduate or above
  • 2 years’ experience in customer service with min. 1-year related experience
  • Online customer servicing experience is an advantage but not a must
  • Be knowledgeable, empowered and sensitive when representing the client in responding to social media users globally
  • Passionate about social media and delivering customer service straight from the heart
  • Great writing style with written and verbal fluency in English and Chinese
  • Cheerful and flexible with mature personality and ability to inspire a team
  • Excellent analytical, problem-solving and decision-making skills
     

Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]


You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at http://collinsongroup.com.

More job information
Job ref no. CREsc/CT1812 (CT3119622-01#0031)
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Contract
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Non-management level
Education
  • Degree