Job ref no.: CO-CRO (CT3129230-01#0209)
Public Bank (Hong Kong) Limited

Customer Relations Officer (Complaint Handling)

Public Bank (Hong Kong) Limited

  • Handle complaint case independently and conduct prompt and detailed investigation of the case
  • Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
  • Promote, develop and implement service improvement activities
  • Develop, design and deliver customer service  training 
  • Degree holder or above with minimum 3 years of banking experience in retail banking
  • Strong knowledge of banking products and operations 
  • Experience in handling complaints  
  • Proficiency in spoken and written English and Chinese
  • Excellent interpersonal and communication skills

Please visit our web site https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group.

Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by clicking Apply Now or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.

More job information
Job ref no. CO-CRO (CT3129230-01#0209)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Marriage leave
  • Medical plan