Job ref no.: CT3123218-01#0099
Hang Seng Bank

Customer Relations Officer (One-year contract)

Hang Seng Bank

Customer Value Management

We are currently seeking a high caliber professional to join our department as Customer Relations Officer (One-year contract).


Principal responsibilities

  • Perform operator duties including picking of calls from hotline, jotting of comments for further handling, taking and relaying of messages to the appropriate individuals
  • Assist in maintaining customer feedback database such as data entry, scanning and uploading of paper and electronic records, tracking multiple deadlines and keeping documents and records orderly and accessible for the department
  • Assist in handling office administration duties such as mailing and filing
  • Provide clerical support and assist in ad hoc projects assigned by direct report



  • DSE/A-Level or above
  • Minimum of one year’s work experience preferably in call centre or customer servicing field
  • Good communication and interpersonal skills
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Proficiency in both English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : and send your resume by clicking Apply Now for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3123218-01#0099
Job Function
Employment Term
  • Contract
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Entry level
  • F.5- F.7 or DSE