Job ref no.: CT3118806-01#0018
Zung Fu Company Limited

Customer Relations Officer

Zung Fu Company Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime
  • Shuttle bus
  • … + 1 more


  • Handle inbound and outbound calls to follow KPI and SOP (eg call answered rate, average speed of answer, talk time, after call work, reachable rate and hit rate etc)
  • Answer the calls in good manner and follow-up properly (one-stop solutions provided)
  • Co-ordinate with team members intra/ inter-department to follow cases/ procedures properly
  • Log call result log and prepare simple reports to monitor performance


  • Tertiary education and relevant working experience
  • At least 2 years in Customer Relations/ Customer Service
  • Positive mindset and cheerful
  • Good presentation skills (spoken and listening)
  • A good team player
  • Able to work under pressure environment
  • Good command of spoken and written Chinese and English. Putonghua is a plus.
  • PC skills (Microsoft Office : Excel, Word, PowerPoint)
  • Working in car industry/ car lover is an advantage

Competitive remuneration package and fringe benefits will be offered to the right candidate. Interested parties please click the below Apply Now button.

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More job information
Job ref no. CT3118806-01#0018
  • N/A
Job Function
  • Chai Wan
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree