Job ref no.: CTH-05862

Customer Relations Representative / Officer (HKT Premier, Day/Night Shift)


  • Insurance plan
  • Medical plan
  • Paid overtime
  • Transportation allowance

Why Work at HKT Premier?

HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Start your career with our professional Customer Relations Team, you will be rewarded with career progression and opportunities to unleash your personal potential.

What We offer:

1) 42.5 working hours per week with Overtime pay
1) Night shift allowance + Transportation subsidy
2) Bank holiday
3) 14 days Annual Leave 
4) Medical Insurance with dependent coverage
5) ORSO (公積金) / MPF
6) Staff Discount Offer
7) Comprehensive on job training
8) Career Development Program


The Job:

You will be responsible to deliver professional account servicing to premier customers through dedicated hotline.

  • To identify customer’s need and expectation proactively
  • To uplift customer’s experience by providing better solutions
  • To develop long term relationship with customers

The Person:

  • F.6 or above
  • Minimum 1 year working experience in customer service (fresh graduate is also welcomed)
  • Customer oriented, solutions driven, enthusiastic and highly motivated
  • Good communication and interpersonal skills
  • Good command of English and Chinese

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary to

For more information on other job opportunities of PCCW, please visit our website at

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTH-05862 (CT3115164-01#0244)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip