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Job ref no.: 3974426/001_1525837588
Page Group Hong Kong

Customer Relationship Centre - Reputable Coffee Brand

Page Group Hong Kong

Our client is a leading coffee brand and they are now expanding their Customer Relationship Centre and they are seeking for candidates with strong passion in coffee and have previous premium customer services experience to join their team.

Client Details

A reputable and international coffee brand with a sizeable office in Hong Kong.

Description

  • Provide premium customer services via phone, email, live chat and social media
  • Welcome B2C customers and assist with order processing
  • Resolve machine questions and issues
  • Reply enquiries and complaints in a professional manner
  • Update database with customer details




Profile
  • Minimum 2 years of customer services experience
  • Good command of written and spoken English and Mandarin
  • Customer-centric and willing to drive total customer satisfaction
  • Fast-learner and proactive
  • Strong communication and interpersonal skills




Job Offer
  • Monday to Friday work week
  • Latest shift till 8 PM
  • Stable working hours
  • Comprehensive training provided
  • 13 months guaranteed bonus

More job information
Job ref no. 3974426/001_1525837588 (CT3115664-01#0099)
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip