Our client is a leading coffee brand and they are now expanding their Customer Relationship Centre and they are seeking for candidates with strong passion in coffee and have previous premium customer services experience to join their team.
A reputable and international coffee brand with a sizeable office in Hong Kong.
Provide premium customer services via phone, email, live chat and social media
Welcome B2C customers and assist with order processing
Resolve machine questions and issues
Reply enquiries and complaints in a professional manner
Update database with customer details
Minimum 2 years of customer services experience
Good command of written and spoken English and Mandarin
Customer-centric and willing to drive total customer satisfaction
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.