Job ref no.: CT3115046-01#0196

Customer Relationship Management Officer


  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan

Job Responsibilities:

  • Responsible for end-to-end CRM activities including customer acquisition, retention, customer segmentation, database marketing and VIP program initiatives
  • To assist in design, implement and execute effective communication with members, including eDM, digital, etc.
  • To assist in analyzing performance and effectiveness of all CRM programs on regular basis
  • To assist in developing and executing member promotion program
  • To assist in handling customer enquires
  • To prepare monthly reports
  • Assist in any ad hoc duties assigned by management

Job Requirements:

  • University Degree holder in marketing
  • Minimum 2 years’ of relevant working experience in hotel industry / customer relationship management related
  • Positive working attitude, self-motivated and mature
  • Strong analytical and quick problem-solving skills
  • Proficient in both spoken and written English, Cantonese and Putonghua
  • Strong knowledge in Microsoft Office (Word, Excel and PowerPoint)

Applicants should submit a full resume, current and expected salary to the following Human Resources Department. Those who are not interviewed within four weeks may consider their applications unsuccessful.

Regal Hotels International Limited
11/F, 68 Yee Wo Street, Causeway Bay, Hong Kong
E-mail : [via CTgoodjobs Apply Now ]
Fax : 2895-5766

All personal data provided will be retained and considered for other position(s) which may subsequently become available within the Regal Hotels Group if you do not indicate your dissent. All information received will be kept in strict confidential and only used for employment-related purposes.

More job information
Job ref no. CT3115046-01#0196
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years - 3 years
Career Level
  • Non-management level
  • Degree