Customer Relationship Manager ($40K/ Telecom)
- 5-day week
- Competitive pay
- Dental plan
- Discretionary bonus
- Insurance plan
- Medical plan
Job Decription
- To lead a team to drive and liaise with Marketing teams to plan, develop and launch mobile business and loyalty related program, products and services in the most effective way to uplift customer experience;
- To work closely with internal and external customers to provide analysis and insights on market trends for Management and Marketing teams’ review;
- To support hotline operations on program related back-end jobs by working collaboratively with internal stakeholders to optimize service quality;
- To liaise with process management team to review implemented workflow to enhance operational efficiency and customer satisfaction;
- To ensure the accuracy of the information upload to knowledge board and review the content regularly for service improvement;
- To manage the development of e-commerce related program to enrich customer experience;
Requirements
- Degree holder with minimum 5 years’ relevant experience in customer service management area with proven track record;
- Experience in driving a sizable team to deliver marketing program and project outcomes;
- Good understanding of call center operations;
- Familiar with Microsoft Office applications;
For interested parties, please click apply or contact 3990 0386 Ms Carmen Au for further details
| Job ref no. | CT3124387-01#0027 |
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