Posted on 2021-10-11

Customer Relationship Manager / Senior Manager - (Social Media)

CMRS Digital Solutions Limited

Job Summary:

We are looking for a talented Manager / Senior Manager to be based in Hong Kong. Purpose of the role is to lead the Moderation Team for safeguarding our client’s brand reputation on social media by managing daily customer engagement on our clients’ social media platforms (e.g. Facebook page) in a timely, consistent, and professional manner.

  Job Duties:

  • Oversee the business strategy for Clients’ brand or product campaigns;
  • Maintain relationship with existing customers and acquire new accounts to maximize revenue;
  • Manage the team to achieve the service protocols and deliver excellent services to Clients;
  • Lead the team to provide engagement with our Clients’ social media fans (Facebook and/or other social media platforms) and answer fans’ inquiries in a timely and professional manner;
  • Monitor online community trends and escalation of social media crisis;
  • Provide out scope engagement support and communicate with different business units;
  • Prepare and produce regular reports on the performance of Client’s social media platforms;
  • Provide insights and give recommendations for continuous improvement;
  • Team administration duties including resource planning, staff training and team P&L management.


Requirements

  • Degree holder or above
  • Minimum 8 years of solid experience in the field of customer service;
  • Experience in digital marketing / social media is an advantage;
  • Possess an outgoing personality with an analytical mind;
  • Able to handle multiple projects & amp; ad hoc tasks simultaneously while managing the social media communities in a very timely and professional manner
  • Good leadership, interpersonal, communication, problem solving, planning skills, excellent customer focus and strong attention to details;
  • Willing to perform shift duty
  • Home office on holidays or during severe weather conditions may require
  • Native Cantonese Speaker and excellent command of written Chinese (including Simplified Chinese) and English;
  • Senior Candidates will be considered as  Senior Manager

Interested parties please send your resume including availability, current & expected salary to us. 

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More job information
Salary
Job Function
Industry
Location
  • Ngau Tau Kok
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years
Career Level
  • Senior management level
Education
  • Degree
Benefits
  • Dental plan
  • Discretionary bonus
  • Medical plan