Job ref no.: HR20180717 (CT3118550-01#0035)
E.SUN Commercial Bank, Ltd.

Customer Relationship Officer (CDD/ Account Review/Call Centre)

E.SUN Commercial Bank, Ltd.

  • 5-day week
  • 13-month pay
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Year-end bonus
  • … + 5 more

Job Duties:

  • Engage existing corporate customers in the collection of detailed customer information and supporting documentation required for Customer Due Diligence (CDD) review (or account review)
  • Ensure the completeness of CDD(or account review) information and supporting documentation before submitting the CDD(or account review) profile for review and approval
  • Provide administrative support in CDD review (or account review) process
  • Handle customer enquiries related to CDD review(or account review)
  • Handle phone banking enquiries
  • Provide phone banking services to customers including the handling of product enquiries and related operations
  • Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests


  • Diploma holder or above with a recognized higher education institution
  • Working experience in administrative / sales support in banking or related industries would be an advantage
  • Sound communication skills, organized, attention to details and ability to deliver under tight timelines
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in MS office, both spoken and written English and Chinese (including Cantonese and Putonghua)

(Fresh graduates / Candidates with less experience will be considered as Assistant Officer.)

We offer attractive remuneration package including five-day work week, double pay, medical insurance coverage, performance bonus, OT allowance, public holiday, excellent career development opportunities and others benefit package to the right candidate. Please visit our website at for more information.

Interested parties please forward your resume (in both Chinese and English versions are preferred) with current and expected salary to Human Resources Department: [via CTgoodjobs Apply Now ]

All information received will be kept in strictly confidential and only for employment related purposes.

More job information
Job ref no. HR20180717 (CT3118550-01#0035)
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel