Job ref no.: 20001941 (CT3118096-01#0201)
The Hong Kong Jockey Club

Customer Relationship Officer (New Segment)

The Hong Kong Jockey Club

  • Gratuity

The Division

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.


The Job

You will

  • identify potential customers at racecourse venues
  • provide personal services through a single point of contact to customers in New Segment
  • develop and maintain relationship with customers through customer relations or retention activities
  • provide dedicated customer services in assigned public venues in racecourses during race meetings
  • work closely with event, catering and other service teams to deliver the best customer experiences
  • work as part of the effective and highly motivated team in delivering business objectives and results


About You

You should have

  • tertiary qualification with a minimum of 3 years solid experience in customer facing environment such as airline and hospitality industry
  • presentable with an out-going personality and high team spirit to work with others
  • excellent interpersonal and communication skills in both English and Cantonese
  • confident, proactive and detail-minded
  • able to work on roster basis
  • knowledge and interest on horse racing will be a definite advantage


Terms of employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

Please send your resume, complete with expected salary and job reference by clicking Apply Now



We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20001941 (CT3118096-01#0201)
  • N/A
Job Function
Employment Term
  • Contract
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree