Job ref no.: WDI-NS-CRO (CT3118096-01#0666)
The Hong Kong Jockey Club

Customer Relationship Officer (New Segment)

The Hong Kong Jockey Club

Company Profile
  • Gratuity

The Division

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.

The Job

You will

  • identify potential customers at racecourse venues and racing events
  • provide dedicated customer services in assigned venues in racecourses during race meetings
  • work as a single point of contact to offer high standard customer services
  • develop and maintain relationship with customers through customer relations/ retention activities
  • work closely with membership and CRM teams to achieve business targets
  • work as part of the effective and highly motivated team in delivering business objectives and results

About You

You should have

  • tertiary qualification with a minimum of 3 years solid experience in customer facing environment such as booking, airline, and hospitality industry
  • presentable with an out-going personality and high team spirit to work with others
  • excellent interpersonal and communication skills in both English and Cantonese
  • confident, proactive and detail-minded
  • able to work on roster basis including night race and public holiday
  • knowledge and interest on horse racing will be a definite advantage

Candidate with more experience will be considered as Senior Customer Relationship Officer


Terms of employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now



We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. WDI-NS-CRO (CT3118096-01#0666)
  • N/A
Job Function
  • Causeway Bay
  • Shatin
Employment Term
  • Contract
  • Full-time
  • 3 years - 7 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree
  • Master's degree