Job ref no.: CT3117452-01#0046
NTK Academic Group Limited

Customer Relationship Officer

NTK Academic Group Limited

  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Medical plan

Job Responsibilities:

  • Handle face-to-face enquiries, telephone calls and email correspondence from clients in a professional manner
  • Maintain a positive relationship with all new and existing clients
  • Provide after-sale services to enhance customer satisfaction
  • Understand clients’ needs to recommend the best possible education programs
  • React promptly to a problem with a feasible solution
  • Be a key player to drive sales and provide quality service to clients
  • Support the team and various internal parties to achieve greater efficiency in operation
  • Participate in various project team meetings to give suggestions on areas of improvement
  • Assist in ad hoc projects assigned by the Management


Essential Qualities

  • Bachelor's degree in any discipline
  • Minimum 1 year customer service experience, preferably in the education industry
  • Good command of spoken and written English, Cantonese and Mandarin
  • Possess problem-solving skills and good listening skills to tailor the best package according to clients' needs
  • Able to prioritize and handle multiple tasks simultaneously
  • A good team player and good interpersonal skills
  • Fresh graduate will also be considered


What We Offer

An attractive remuneration package, medical benefits, and sponsorship of staff well-being activities will be offered to the successful candidate, along with various career development and advancement opportunities.  The School offers a friendly and multi-national working environment.

Please send detailed CV, cover letter, current and expected salary to [via CTgoodjobs Apply Now ]

More job information
Job ref no. CT3117452-01#0046
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree