Job - CUSTOMER RELATIONSHIP SUPERVISOR(5.5-day work) (Salary: $19 – 21K), Harbour City Estates Limited
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Harbour City Estates Limited

HARBOUR CITY is a mega commercial complex at TST under The Wharf Group, comprising over 2 million square feet of shopping mall, 4.5 million square feet of Grade A office premises and 500 serviced apartments. We offer ample opportunities for career development in the field of property assets management. We sincerely invite you to be a member of our team to advance further on the road of service excellence and continuous improvement.

CUSTOMER RELATIONSHIP SUPERVISOR(5.5-day work) (Salary: $19 – 21K)

Job Ref.HCEL – CRS

Job Responsibilities:

  • To supervise a team of customer relationship staff to develop and maintain excellent relationship with members, membership acquisition and redemption
  • To handle enquiries and complaints from members of loyalty program at members' lounge and concierge
  • To plan & administer daily manpower arrangement and provide on-the-job training & coaching to the team
  • To perform other administrative and ad-hoc duties as assigned

Requirements:

  • Passionate in retail and hospitality work
  • Pleasant, proactive and customer-oriented with good manners
  • Advanced Diploma or above preferably in Hospitality / Tourism/ Business related disciplines
  • Minimum 5 years of experience in hospitality, membership management or sales industry of which at least 2 years in supervisory role
  • Good command of Cantonese, English, Putonghua 

Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills. On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

We offer competitive salary package commensurate with experience and qualifications. Interested parties please send full resume stating contact telephone number, date available, present and expected salary, Chinese & English exam results in HKCEE / DSE / HKAL to hr2@wharfestates.com. Please quote the position reference number on the application.

(Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request)

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Job Ref No.
HCEL – CRS (CT3106805-01#0298)
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