comScoreTag Job - Customer Service – Senior Manager, Springer Professional Group Limited
Springer Professional Group Limited

As a leading executive search and recruitment specialist firm in the Asia Pacific, SPRINGER was founded in Sydney, Australia, initially providing outsourcing and staffing services.

SPRINGER began its extensive recruitment services with its strategic expansion to Hong Kong and China markets in 2012. The company offers comprehensive recruitment services ranging from Executive Search, Permanent Recruitment, to Recruitment Process Outsourcing and Staffing services. SPRINGER was founded and recognized on the basis of professionalism reflected by its tailored services to clients. SPRINGER's team seizes the opportunity to outperform in recruitment within Hong Kong, with clients that include multinational corporations, local companies, and rapidly growing enterprises



Customer Service – Senior Manager

Job Ref.SPG0222017173

Our client – a well-established insurance group is looking for a customer service expertise to join their team managing hotline services.

The incumbent will be reporting to departmental head. 


Job Description:

  • Manage customer service operations including inbound, outbound and post sales call functions.
  • Provide supervision to the team to deliver excellent services to fulfill and enhance customer satisfaction.
  • Ensure the accuracy and compliance of relevant requests to be accomplished in a timely manner.
  • Make sure all operation procedures are in compliance with the company and regulatory requirements.
  • Maximize operation efficiency and productivity
  • Manpower planning and resources allocation, monitor and evaluate staff performance, deliver on-going coaching, skill improvement training including products and market knowledge, service quality as well as productivity.
  • Management reporting.
  • Perform ad-hoc projects as required.


Job Requirements:

  • Bachelor degree with at least 10 years of relevant working experience in insurance industry in Life + General Insurance of which 5 years in a supervisory role
  • Experience in managing call centre operations including inbound and outbound
  • Strong leadership skills, excellent communication, interpersonal, negotiation and presentation skills
  • Customer service oriented, responsible and attentive to details
  • Strong leadership skills, excellent communication, interpersonal, negotiation and presentation skills
  • Customer service orientated, responsible and attentive to details
  • Strong analytical and problem solving skill with capability of making decision in an efficient and effective manner
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good computer literacy including Word, Excel & PowerPoint 


Fluent in Cantonese, English and Mandarin 

Interested parties please send your resume by clicking "Apply Now" for consideration. For job enquiries, please call 2114 2625 for more details.

Please mention your consultant's name on your application if you have already registered with Springer.

All information provided by candidates will be used solely for recruitment purposes only in accordance with the employer’s personal data policies

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Apply Now
Job Ref No.
SPG0222017173 (CT3112279-01#4039)
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