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Job ref no.: CT3114630-01#6441

Customer Service & Administration Officer

Ogawa Health Care International (HK) Ltd

Benefits
  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime
  • Shuttle bus

Responsibilities :

  • Perform related customer service and office administration duties 
  • Respond to customer inquiries and complaints and provide solutions via different communication channels
  • Maintain a clear and comprehensive comment database
  • Prepare monthly and quarterly complaint reports
  • Collect feedback and understand customer's needs
  • Assist in Reception Duties

Job Requirements :

  • F.5 or above with min 2 yrs CS or Call Centre exp will be highly considered
  • Strong customer service mindset and excellent telephone manner and email correspondence
  • Able to work under pressure and independently without supervision
  • A good team player with integrity, initiative, enthusiasm and customer focus
  • Good command of English, Chinese and Putonghua
  • Proficient in PC applications, MS Office and Chinese word processing
  • For less experience, candidates may consider as Customer Service Executive.
  • Immediate available is preferred

We offer attractive remuneration and career development opportunity. Interested parties, please send your resume together with date available, present and expected salaries by clicking Apply Now

 All personal information collected will be treated in strict confidence and used

for recruitment purpose only.

More job information
Job ref no. CT3114630-01#6441
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip