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Posted on 2023-03-18
Customer Service Administrator (Digital Transformation) (Ref: CO-CSA)
Job Matcher- Responsible for answering customer inquiries via phone, live chat, offline messaging or email to enhance customer experience with our digital banking products and services
- Collaborate with teammates to resolve customer issues in an efficient manner
- Secondary or above with experience in customer service field
- Savvy in Online Banking and Mobile App
- Good command of written and spoken Cantonese, English and Mandarin
- Excellent interpersonal and communication skills
- Customer-focused, pleasant attitude, professional customer service and telephone manner
Please visit our web site https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group.
Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by clicking Apply Now or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.
Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.
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Company Overview
We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL"), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.
