Posted on 2021-10-11

Customer Service Advisor

Life Fitness Asia Pacific Ltd

We are looking for a responsible Customer Service Advisor to provide administrative support to Hong Kong service team and customer service supervisor. 

Responsibilities

  • Receiving, responding to, and managing service support calls
  • Schedule appointments, dispatch service technicians for service and coordinate installers for installations as needed to maximize technicians productivity
  • Schedule sub-contractor work, order service parts, maintain appointment schedules and complete daily reports
  • Responsible for creating work orders, providing status to customers and following up with service technicians
  • Confirm work orders being completed and/or closed by reviewing all notes and following up outstanding issues with the customers
  • Work with service technicians to ensure all paperwork is completed properly within the designated time

Requirements

  • Minimum 5 years of working experience  related service support experience in dispatching and scheduling
  • Must possess good decision making skills, be very organized and detail oriented
  • Speed and accuracy with attention to detail
  • Proficiency in Microsoft Office skills, experience in Zendesk 
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More job information
Salary
Job Function
Industry
Location
  • Southern District
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • 5-day week
  • Medical plan