Job ref no.: CT3114389-01#6801

Customer Service Advocate (Hong Kong)

Teledirect Telecommerce Sdn Bhd

  • 5-day week
  • Discretionary bonus
  • Medical plan
  • Paid overtime

Would you like to support customers of the world’s biggest Internet brand name? Are you a skilled customer service advocate that is passionate about helping people? If this is you, we want you!


Teledirect Telecommerce is seeking Hong Kong’s best customer service advocate to support the internet giant’s business in Malaysia.


As a Customer Service Advocate you will be part of the largest, dynamic and diverse team in Malaysia. Your workplace will be in our ultra-modern offices in KL Sentral, accessible, safe with recreational activities and closest to trains buses and all forms of transport.


Your work would entail:


  • Support the internet giant’s business customers for online marketing and campaigns on AdWords.
  • Communicates to customers via phone, email or chat for any issues related to their interaction with AdWords platforms
  • Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions.
  • Tell us how we can be better and act as a voice for users/advertisers to provide product and process improvement opportunities back to the internet giant


You’ll Receive… 


  • A month’s training to prepare you for the work and be supported by the best Customer Service Leads in the business. The course will be in English and therefore it is important that you speak and understand English well.
  • The satisfaction of helping people and building solutions
  • Rewards and Recognition
  • Career advancement opportunities
  • Great motivation activities


What we are looking for:


  • Passion for digital marketing, online marketing or online advertising.
  • Experience in customer service and sales
  • A creative mind set and understanding of customer needs
  • Enjoy being on the phone with our customers
  • Strong communication skills and a flair for convincing and presenting an argument
  • The ability to work in an organized and structured manner
  • Fluent English, native speaker
  • Phenomenal attitude
  • Excellent attention to detail

Interested parties please click Apply Now to apply job.




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More job information
Job ref no. CT3114389-01#6801
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree