Posted on 2022-01-04

Customer Service Agent (Airline reservation - Air Cargo)

AirBridgeCargo HK Limited

Job Duties : 

To ensure smooth handling of daily sales and customer services activities for the HK station through the following areas:

  • P rovide a high quality of customer care in the day-to-day contact with customers contributing to maximum customer satisfaction and preference
  • Maximize revenue on each flight by close coordination with Customer Service (CS) teams in other regions to better manage space utilization
  • Regular communicate with local customers on reservation and scheduling matters
  • Ensure timely system input and submission of reports

  Job Requirements

  • Diploma or above
  • Minimum 2 year s of customer services experience in the airline /  logistics industry
  • Good command of written and spoken English , Cantonese and Putonghua
  • Good communication skills and telephone manner with positive attitude
  • Able to work independently as well as in a team
  • Be responsible, self-motivated, organized, hard-working, and willing to work under pressure

We offer attractive package and benefits including 21 days Annual leave after 1 year service, 5-day work, discretionary bonus based on performance, overseas training and development opportunities etc.. Interested parties please send your resume, current and expected salary to us by clicking Apply Now , or mail to AirBridgeCargo HK Ltd., Room 428 - 432, 4/F South Office Block, Super Terminal One, Hong Kong International Airport, Lantau, Hong Kong. Attn:  Ms. Carol Tong (Regional HR Manager - APAC).

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More job information
  • 15,000 - 30,001 / month
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Lantau
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE