Job ref no.: CT3118290-01#5532

Customer Service Agent (Airline reservation - Air Cargo)(2 additional vacancies)

AirBridgeCargo HK Limited

Volga-Dnepr Group is an international group of airlines and aviation related companies with Russian-origins that unites over 3,600 employees in over 20 business units and provides air cargo transportation services to its customers worldwide using the world’s best cargo aircraft. AirBridgeCargo Airlines is Russia's largest scheduled cargo airline and one of the subsidiaries of Volga-Dnepr Group. It is a fast-growing international cargo carrier operating over 60 weekly frequencies of B747 freighters between Asia and Europe/USA. We are expanding our business across the region and is now looking for the right calibre to support our fast- growing business.:

Job Duties :

To ensure smooth handling of daily sales and customer services activities for the HK station through the following areas:

  • Provide a high quality of customer care in the day-to-day contact with customers contributing to maximum customer satisfaction and preference
  • Maximize revenue on each flight by close coordination with Customer Service (CS) teams in other regions to better manage space utilization
  • Regular communicate with local customers on reservation and scheduling matters
  • Ensure timely system input and submission of reports

Job Requirements

  • Diploma or above
  • Minimum 2 years of customer services experience in the airline / logistics industry
  • Good command of written and spoken English, Cantonese and Putonghua
  • Good communication skills and telephone manner with positive attitude
  • Able to work independently as well as in a team
  • Be responsible, self-motivated, organized, hard-working, and willing to work under pressure

We offer attractive package and benefits including 21 days Annual leave after 1 year service, 5-day work, discretionary bonus based on performance, overseas training and development opportunities etc.. Interested parties please send your resume, current and expected salary to us by clicking Apply Now, or mail to AirBridgeCargo HK Ltd., Room 428 - 432, 4/F South Office Block, Super Terminal One, Hong Kong International Airport, Lantau, Hong Kong. Attn: Ms. Carol Tong (HR Manager - HK & S.E. Asia).

Please visit our company website www.volga-dnepr.com/en/ and www.airbridgecargo.com for our company background, services and other useful information.

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More job information
Job ref no. CT3118290-01#5532
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • Diploma or equivalent