Job ref no.: CT3113366-01#0232
DHL Express (Hong Kong) Limited

Customer Service Agent (Billing Query)

DHL Express (Hong Kong) Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
  • … + 2 more

Working Location : Kowloon Bay

Reporting to Query Handling Supervisor, you will be responsible for providing quality service to our customers through our query hotline.


  • Resolve incoming billing and receivable queries from customers and maintain consistent and high quality service standard
  • Make outbound calls to customers for timely queries follow up
  • Liaise with internal departments to ensure proper handling of queries
  • Manage customer escalation and complaints and take charge of resolution
  • Assist in performing root cause analysis on repetitive billing errors


  • Diploma holder with 3 years’ experience in high volume hotline environment
  • Effective communication and telephone handling skills
  • Customer-oriented and able to solve customer problems independently
  • Detail-minded, analytical and possess a mindset of continuous improvement
  • Able to liaise with external customers as well as internal parties and work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills, especially in MS Office, preferably with knowledge in MS Access


Please apply on line via the following link:

and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at

Personal data collected will be used for recruitment purposes only.

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") at

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at  

More job information
Job ref no. CT3113366-01#0232
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree