Job ref no.: 190729570-0000FENH (CT3129406-01#0179)
HSBC

Customer Service Ambassador - Wealth and Personal Banking

HSBC

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as aCustomer Service Ambassador- Wealth and Personal Banking.

主要職責
  • 接待並招迎蒞臨分行的客戶

  • 與客戶建立良好關係,處理客戶查詢並應客戶需要轉介至相應的分行職員,以便提供進一步協助

  • 踐行敏銳、進取、負責、尊重與公平等滙豐品牌形象

  • 積極協助管理銀行大堂環境,包括櫃台和輪候服務,推廣自助服務和網上理財,主動將潛在客戶推介給其他銷售人員,並需要完成簡單銷售交易

  • 協助客戶服務經理及業務經理提供高標準的專業服務,主動設法提升輪候或櫃台服務並推薦優化資源的舉措,以便提供更優質客戶服務

  • 負責其他分行營運職責

  • 提升銀行的整體服務形象,並提升客戶體驗,包括提供優質售後服務,確保客戶滿意
Principal Responsibilities
  • Greet and welcome all walk in customers as soon as they enter the branch

  • Establishing good rapport and relationship with walk in customers, handling their requests and enquiries, identifying their needs and directing them to the right branch staff to provide further assistance

  • Exemplify HSBC brand attributes of being perceptive, progressive, responsive, respectful and fair

  • Actively assist in managing the bank hall environment including platform and queue, promotion of self service and internet banking to proactively refer potential customers to other sales staff and close simple sales when necessary

  • Support Customer Service Managers and Business Managers in delivering a high standard of professional service, proactively identifying ways to improve queue or platform service and recommending initiatives on optimising resources to better serve customers

  • Perform other branch operational duties as assigned after banking hour

  • Uplift the Banks overall service profile and enhance customer experience, including value added after sales service to ensure customer satisfaction


入職條件

  • 以服務客戶為先,用樂觀、積極及熱情的工作態度服務客戶,務求令客戶滿意

  • 能夠獨立完成工作,具備良好的人際交流、溝通、合規及處理異議的技能

  • 擁有大學學位及豐富的客戶服務經驗,無大學學位者如具備豐富的金融服務業銷售及服務經驗,亦可獲考慮

  • 了解分行提供的銀行產品及服務和當前的市場推廣活動,能夠向客戶提供準確簡明的回覆及資訊

  • 能操流利粵語及英語,懂普通話更佳
Requirements
  • Service oriented approach with a cheerful, positive and enthusiastic attitude in serving and satisfying customers

  • Ability to work independently, with good interpersonal, communication and compliance and objection handling skills

  • University degree with solid customer service experience, non degree holders with proven sales and service experience in the financial service industry will also be considered

  • Knowledge of the banking products and services offered in the branch and of current marketing campaigns, along with the ability to give precise and concise answers and information to customers

  • Fluent English, Cantonese and Putonghua

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.
More job information
Job ref no. 190729570-0000FENH (CT3129406-01#0179)
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Entry level
Education
  • Degree