Job ref no.: CT3114388-01#7607

Customer Service Assistant – Customer Service (5 days work)

MOUSER ELECTRONICS (HONG KONG) LIMITED

Mouser Electronics, Inc. is an electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers. Mouser.com features more than 10 million products online from more than 500 manufacturers. Mouser publishes multiple catalogs a year providing designers with up-to-date data on the components now available for the next generation of electronic devices. Mouser ships globally from its 492,000 sq. ft. state-of-the-art facility in Mansfield, Texas. For more information, visit: www.mouser.comMouser employees enjoy competitive pay and benefits, a business casual dress environment, a state of the art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon over 50 years of growth and success in the electronics parts distribution industry.The Customer Service Assistant is responsible for providing service to customers by processing orders, quotes and assisting customers, and generates Sales reports as required.

Accountabilities

Processes the customer’s order, quote, etc by entering into company systems timely and accurately.
Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited.
Expands product knowledge utilizing all available sources.
Strong attention to detail, accurate and maintains quality expectations.
Provides Live Chat support as required.

Education

Secondary school graduates or above

Qualifications, Skills & Certifications

Fresh graduate / 1 year’s working experience, preferably in customer service sector
Excellent verbal and written communication in English and Mandarin
Good telephone manner
Fast chinese character typing
Proficiency in MS applications
Fluent in Putonghua is must.

Attributes:
Positive
Team Work
Reliable
Details

Please send resume with salary history and expectations by clicking Apply Now. We are an equal opportunity employer, personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes.

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More job information
Job ref no. CT3114388-01#7607
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE