Job ref no.: CT3120164-01#0015
DNA Recruit Partners Limited

Customer Service Assistant (Japanese Speaking/Customer Services/MNC/Leading Luxury Retail)

DNA Recruit Partners Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Flexible working hours
  • Medical plan

Our client is a reputative global luxury retailer with various top tier brands with their business portfolio. The company with headquarter in UK and has its operation in more than 20 locations worldwide with retail, wholesales, and distributor channels. Their Hong Kong office is looking for an Customer Service Assistant (Japanese Speaking/Customer Services/MNC/Leading Luxury Retail) to join their dynamic team.

 

Responsibilities:

  • Responsible for the development and maintenance of existing customers' account
  • Maintain day-to-day customer relationships, promote products and provide sales support
  • Act as first point of contact through phone or email with necessary data logging into database
  • Respond to any customer complaints ensuring the highest levels of service are given every time
  • Maximizing all revenue opportunities for the business with primary customers and fulfill to customers ' enquirers
  • Dealing with all customer enquiries, resolving simple technical issues and forwarding client queries to relevant teams where necessary
  • Responsible for ad-hoc duties as required.

Requirements:

  • Degree Holder
  • Minimum 1 years' working experience in customer services are beneficial
  • Good command of written and spoken English; Native fluency in Japanese both written and speaking is a MUST
  • Mature and pleasant personality with good communication skill
  • Self-motivated, driven, able to work independently and under pressure
  • Willingness to participate in rotating roaster within office hours (5 days work week)

All personal information will be used only for recruitment purpose.

More job information
Job ref no. CT3120164-01#0015
Salary
  • 20,000 - 25,000 / month
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 2 years
Career Level
  • Entry level
Education
  • Degree
Require to Travel
  • No travel