Job ref no.: CT3117255-01#6671

Customer Service Assistant Manager

Robert Walters

Salary HKD28,000 - HKD30,000 per month

Location Hong Kong

Consultant Vivian Yam


A famous conglomerate brand in Hong Kong is looking for a Customer Service Assistant Manager to supervise their 3 teams in the office. The successful candidate would have either hotel/flight/call center background.

Main Responsibilities:

  • To supervise the operations of the Service Center and to lead the Customer Service team to achieve the Company's Service KPI
  • Ensure excellent standards of the Service Center is maintained in terms of presentation, operations, etc.
  • Review work procedures and operational challenges to determine ways to improve service quality
  • Conduct daily briefing sessions and identify knowledge gaps/ training needs
  • Communicate with other departments & members to resolve operational issues
  • Engage in ad-hoc activities as assigned by the Management

Main Requirements:

  • Degree holder or similar capacity, preferably with at least 5 years of working experience in the customer service or related industry
  • Fluenct in Cantonese, English and Mandarin, good ability in English and Chinese business writing
  • Well-versed in Chinese word-processing and in Microsoft Office, especially in PowerPoint presentations
  • Strong and proven problem-solving skills and ability to multi-task

Get in touch

Vivian Yam

+852 2103 5357

[via CTgoodjobs Apply Now ]

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More job information
Job ref no. CT3117255-01#6671
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree