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Job ref no.: CT3114630-01#7556

Customer Service Associate (regular office hours)(with sales experience prefer)

Regus Business Centre Ltd

Benefits
  • Dental plan
  • Discretionary bonus
  • Medical plan

About us

Regus is the world’s largest provider of flexible workplaces, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world’s largest network of video communication studios. Regus enables people to work their way, whether it’s from home, on the road or from an office.

Working at Regus

If you’re looking for a quiet job, then we’re not for you.

Regus is an exciting, fast-growing company that’s defining a brand new business sector.  Join us if you’re looking for a role in a dynamic and fast-paced environment, and one that makes use of your excellent communication, organisational and service skills.

What we offer

An exciting, fast-paced and challenging career. The chance to work with local, national and global clients and a world-class work environment.

The role:

Community Associates are our client experience specialists for our business centres. From welcoming customers and guests, to supporting our centre operations and sales activities, to maintaining valuable customer relationships, the Community Associates are an integral part of a team that continually works to improve our customer experience.

Key Accountabilities:

  • Ensure that clients in the centre of responsibility are pleased with our services – offer the best customer experience
  • Meet and greet customers and visitors as needed. Build strong relationships and act as the first point of contact for all clients and visitors providing a professional and friendly service.
  • Be responsible for addressing customer queries or resolving arising issues
  • Handle telephone calls and manage the switchboard
  • Contribute to the overall revenue of the centre by identifying sales opportunities and actively upselling /cross selling of services
  • Assist in the organisation and implementation of community events
  • Monitor and ensure high standards of presentation across the centre

 

Working experience, Skills & Competencies

  • Sales & Customer service skills and orientation. Working experience in a similar role – sales & customer service - is a plus.
  • Bachelor degree in Business Administration or other
  • Very good level of English. PC literate
  • Customer oriented. Generate, build and effectively service valuable customer partnerships
  • Relationship Management. Build and maintain strong relationships with various stakeholders
  • Results driven. Meet or exceed expectations.
  • Problem solving and analysis. Actively handle problems, propose effective solutions in line with the analysed information
  • Team work. Able to contribute to a team environment towards a common goal
  • Strong communication skills
  • Passionate, Friendly, Pleasant
  • Appreciates Change / Is Flexible

 

Interested?

Please send your updated resume with your latest salary, expected salary and availability to us.

To know more about Regus, please visit www.regus.hk

 

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More job information
Job ref no. CT3114630-01#7556
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Degree