Job ref no.: CT3116513-01#0570

Customer Service Associate

Dow Jones

The primary role of the Customer Services team is to champion best practice in the objective governance of the contact center provision and assessing the emerging risks and propose developments and improvements based on objective and evidence based information, such as agreed service levels and customer feedback.

Who is my manager?

Customer Support Supervisor

What are my accountabilities?

  • Ability to communicate with our global customers in both written and spoken Chinese and English within a corporate environment

  • Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts

  • Ensure all relevant procedures are followed from beginning to resolution

  • Make independent decisions to resolve customer issues with strong problem solving and negotiation skills

  • Work closely with customers and credit card service provider and make sure the payment transactions is completed seamlessly.

  • Perform administrative functions as may be required in order to fulfill member requirements.

What do you need from me?

  • Ability to speak and write English Fluently within corporate environment

  • Good Communication skills & pleasant personality

  • Ability to maintain a positive attitude in an often busy environment

  • Proficiency with Microsoft Office

  • Attention to detail and the ability to prioritize and meet deadlines

  • Ability to follow a set of procedural guidelines to a very high accuracy level

How do I apply?

Dow Jones offers an exceptional opportunity to work for one of the world’s leading financial and business news companies. We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via Apply Now

Only shortlisted candidates will be notified

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

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More job information
Job ref no. CT3116513-01#0570
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • N/A